Welcome to the FAQ center of the Frostfire Hwy82 Llc website!

  1. Shopping Process
    What should I do if I forget my password?
    Click “Forgot Password” on the login page and enter the email address used when registering. We will send a link to reset the password to the email address. Follow the link instructions to reset the password.
    How to place an order to purchase a product?
    Browse the website, find the auto parts product you like, select the product specifications, quantity, etc., and click “Add to Cart”. After confirming that the shopping cart items are correct, click “Go to Checkout”, fill in the delivery address, select the payment method, and finally click “Submit Order” to complete the purchase.
  2. Product Related
    How do I find the auto parts product I need?
    You can use the search box at the top of the website to enter keywords such as product name, model, and compatible car model to search; you can also use the product category navigation on the homepage to filter and search step by step by category.
    Is the product information on the website accurate?
    We try our best to ensure that the product information is accurate, but we do not rule out deviations due to product updates, data entry, etc.
    Does the product have a warranty? How long is the warranty period?
    Most products provide warranty services. The warranty period varies from product to product and is generally clearly marked on the product details page. During the warranty period, if the product fails or is damaged due to quality problems, you can apply for warranty service. The warranty does not include problems caused by non-quality reasons such as improper use, installation errors, accidents, and natural wear and tear.
  3. Logistics and delivery
    What transportation methods do you support?
    We cooperate with many professional logistics companies to provide transportation methods such as standard express and expedited express. Standard express costs are relatively low, but the transportation time is longer; expedited express costs are slightly higher and can be delivered faster. You can choose according to your needs and budget when placing an order.
    How long does it take to ship?
    The transportation time starts from the date of order shipment, and the specific time depends on the transportation method you choose, the destination, and the delivery efficiency of the logistics company.
  4. After-sales return and exchange
    I don’t want the product I bought anymore, can I return it?
    You can apply for a return if the following conditions are met: the product is not used, not installed, the original packaging and accessories are kept intact, and the return application is submitted within 14 days from the date of purchase. You will be responsible for the shipping costs of the return unless there is a quality problem with the product.
    What is the return process?
    You can log in to your account, find the order to be returned in “My Orders”, click “Apply for Return”, and fill in the reason for return and other information as prompted on the page to submit an application. After the review is passed, you will receive the return address and send the product back. After we receive the return and check it, we will process the refund within 2 working days, and the refund will be returned to the payment account.
    What should I do if the product I received has quality problems?
    If the product I received has quality problems, please contact customer service immediately and provide the order number, product problem description and relevant photos or videos as evidence. We will verify the situation. If it is indeed a quality problem, we will arrange for you to replace the new product, repair it or give you a reasonable refund compensation. The specific handling method is determined by us.
  5. Payment and Account
    What payment methods are supported?
    We accept payment methods such as credit cards (such as Visa, MasterCard, American Express, etc.), debit cards, and electronic payment platforms (such as PayPal). Please ensure that the payment information is accurate when making payments. You will be responsible for any transaction failure or problems caused by incorrect information, and you will also be responsible for any handling fees that may be incurred by the payment.
    What should I do if the order status has not been updated after the payment is successful?
    The payment is successful but the order status has not been updated in time, which may be due to system delays. You can wait for a while or refresh the page to view. If it has not been updated for a long time, you can contact customer service and provide payment vouchers and order information, and we will verify and handle it.
    How can I view my order history and order details?
    After logging in to your account, click “My Account” and select “Order History” in the drop-down menu to view all past order records. Click on a specific order to view order details, including product information, order amount, payment status, delivery address, logistics tracking information, etc.